It depends on where you are in Canada. We aim to process orders quickly, usually within 1 or 2 business days. We ship out of Ontario and transit time for the couriers could be anywhere from 1 day (in Ontario)
3 - 4 days to AB, MB, NS
5 - 6 days to BC, NL
(remote rural areas may take longer)
We are happy to arrange rush shipping when it is required.
Couriers cube the dimensions of the boxes when determining shipping
rates. Due to the size of most grab bars and their odd shapes it can be
expensive to send express air. We will always be happy to provide a
rate quote, we don't mark up the courier rates, whatever they charge is what you would pay.
As an example, an angle bar shipping 2 day express outside of Ontario will be upwards of $75 - $125
We can get you a rate and send you a manual invoice to order the air shipping should you require it.
Just email firstname.lastname@example.org
with your ship to address and the items you would like a rush freight quote for.
We use all major carriers, and local courier partners depending on the size of package and where you are shipping to. Please include a PO Box if you have one as well as your physical address.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We don't have a restocking fee but you would be responsible to ship the product back.
JOB SITE SHIPPING INFORMATION
If you are shipping direct to your job site please verify the address
and include the business name on the sign if it is a commercial business.
New builds and addresses not recognized by couriers can be returned at your expense or cause shipping delays should they not have a valid address or unit number.
Couriers are quick to send packages back undeliverable - Please include any additional information to help them find you.