It depends on where you are in Canada. We aim to process orders quickly, usually within 1 or 2 business days. We ship out of Ontario and transit time for the couriers could be anywhere from 1 day (in Ontario)
3 - 4 days to AB, MB, NS
5 - 6 days to BC, NL
(remote rural areas may take longer)
We are happy to arrange rush shipping when it is required.
Couriers cube the dimensions of the boxes when determining shipping
rates. Due to the size of most grab bars and their odd shapes it can be
expensive to send express air. We will always be happy to provide a
rate quote, we don't mark up the courier rates, whatever they charge is what you would pay.
As an example, an angle bar shipping 2 day express outside of Ontario will be upwards of $75 - $125
We can get you a rate and send you a manual invoice to order the air shipping should you require it.
Just email sales@grabbarscanada.com
with your ship to address and the items you would like a rush freight quote for.
We use all major carriers, and local courier partners depending on the size of package and where you are shipping to. Please include a PO Box if you have one as well as your physical address.
Ontario
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. We don't have a restocking fee but you would be responsible to ship the product back.
JOB SITE SHIPPING INFORMATION
If you are shipping direct to your job site please verify the address
and include the business name on the sign if it is a commercial business.
New builds and addresses not recognized by couriers can be returned at your expense or cause shipping delays should they not have a valid address or unit number.
Couriers are quick to send packages back undeliverable - Please include any additional information to help them find you.
Cleaning Information
Like any finish it is important to avoid using harsh chemicals or abrasives when cleaning your grab bars and shower seats. Stainless steel is very durable and will last a lifetime without rusting if taken care of properly.
Regular cleaning with a mild soapy detergent and a soft cloth followed by a freshwater rinse will preserve the finish of your product. In high humidity locations like a shower, drying the fixtures to prevent mold and mildew is also recommended if leaving the shower unused for long periods of time.
Never use any steel products or abrasive materials when cleaning as it could damage the finish. It is also recommended to only use stainless steel products in the shower. All the 1.25" and 1.5" diameter grab bars we offer with specialty finishes like chrome, white, matte black, brushed nickel, polished brass and oil rubbed bronze are all made with 304 stainless steel and properly coated and finished for regular use in the shower.